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We want you to enjoy your shopping experience here at Tilly. Below is a list of commonly asked questions about our online boutique. However, should you have any questions left unanswered, or if you would like to send us some feedback, we’d love to hear from you! Drop us an email at tilly@tillydesigns.com or call us at (65) 96920612 & we’ll get back to you as soon as we can!
| • Ordering |
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To place an order online, select a department from the collections. Click on an item, select a color, a size & “Add to Shopping Bag”. Proceed to check out or continue shopping.
When you’re ready to complete your purchase, click on “Shopping Bag”. After making any changes to your order as desired, click “Check Out” & follow the payment & delivery instructions through to finish.
An automatic email confirmation will be sent to you to verify that your order has been received, & once we’ve processed your online order & payment, you will receive another email along with delivery details. [ Close ]
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| • Payment Options |
We are pleased to offer 2 payment options:
By Bank Transfer
payments via bank transfer to our POSB Savings Account #045-22570-4
By Credit Card
For your convenience, we also offer secure online shopping through PayPal so you may place your orders & make your purchases with confidence.
For Singapore orders, you may choose to pay in Singapore Dollars. For international orders, we accept US Dollar payments.
Upon submitting your order, you’ll be led to PayPal’s checkout page so you may follow the instructions & complete your order from there. [ Close ]
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| • Delivery Options (for Singapore) |
There are 3 delivery options available:
By Mail
Orders will be sent via registered mail for both Singapore & international orders. For orders within Singapore, it should take about 2-3 working days from the date your order has been sent. The delivery costs via registered mail are as follows:
Number of Items |
Charges in SGD (S$) |
1 to 2 |
$6 |
3 to 5 |
$8 |
6 or more |
Complimentary |
By Courier Service
Courier service via Singpost is also available. If the service is arranged by 11am, your order will be delivered to you by 6pm on the same day. The charges for delivery by courier are as follows:
Number of Items |
Charges in SGD (S$) |
1 to 2 |
$12 |
3 to 5 |
$10 |
6 or more |
Complimentary |
By Pick-up
You’re also most welcome to swing by our showroom in Woodlands to pick-up your online order. Simply contact us at (65) 96920612 or email us at tilly@tillydesigns.com to make an appointment & we’ll give you the address & directions to our showroom!
Prior payment has to be made in order to secure your items.
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| • Delivery Options (International Order) |
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We’re most delighted to accept international orders at Tilly. Payment for international orders will be accepted in US Dollars via PayPal. We’ll send your order out via registered mail. Delivery time will vary between 7-14 days depending on location & custom clearance in each country.
Do note that import taxes are sometimes levied by a country’s customs & tax authorities. Taxes vary & are calculated on the value of the goods. All import taxes are the responsibility of the purchaser. The delivery charges for international orders are as listed below:
For deliveries to Malaysia, Thailand, Indonesia, Hong Kong, Philippines and Brunei:
Standard Shipping & Handling Charge |
Number of Items |
Charges in USD
(US$) |
1 to 3 |
$12 |
4 to 5 |
$15 |
6 or more |
$25 |
For all other countries:
Standard Shipping & Handling Charge |
Number of Items |
Charges in USD
(US$) |
1 to 3 |
$15 |
4 to 5 |
$20 |
6 or more |
$35 |
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| • Special Order / Made to Measure |
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You’ll be pleased to know that we offer special orders/ made to measure services at Tilly. If you like a certain style and you fit into the standard XS/ UK 6 or XL/ UK 14, we will custom make one for you for a nominal surcharge of $20 on top of the stated retail price of the garment. All you need to do is email us the style name/ number, your size and choice of colour (if there is more than one colour offered in that style). Once the payment is processed, we will deliver your order within 2 weeks.
Made to Measure services depends on the design, fabric and detailing. For more information please call Tilly at (65)96920612 or email tilly@tillydesigns.com for enquiry. Our appointment hours and venues are flexible, simply let us know the date & time in advance!
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| • Extra Perks (for customers in Singapore only) |
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If for any reason you are not satisfied with your purchases. Garments are exchangeable for another style (of same value or higher) within 7 days, provided that the merchandise is in its original condition, unworn, unwashed and the clothing tags are intact.
Free Alteration Services (length and side seams), please call (65)96920612 for appointment and bring your garment down to our showroom. Garment will be available to be picked up or delivered to you within 3-5 business days.
Please note that shipping charges are not refundable & any further charges incurred upon the return on merchandise will be borne by the customer.
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| • Sizing & Measurements |
We offer 3 sizes at Tilly- sizes S, M & L. XS & XL (by special order only). A size chart is available on each product page for your convenience:
Indication |
Size specs |
XS/ UK 6/ US2 |
S/UK8/US4 |
M/UK10/US6 |
L/UK12/US8 |
XL/UK14/US10 |
Bust |
inches |
31½ |
32½ |
34½ |
36¼ |
38¼ |
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cm |
80 |
83 |
88 |
92 |
97 |
Waist |
inches |
24½ |
25¼ |
27¼ |
29 |
31 |
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cm |
62 |
64 |
68 |
72 |
79 |
Hip |
inches |
33½ |
35 |
36½ |
38 |
39¾ |
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cm |
85 |
89 |
93 |
97 |
101 |
Otherwise indicated in the design description, skirt, dress and pants lengths are as per below table, the measurement is taken from below the waist (1.5 cm down from the waist) to the hem:
Indication |
Size specs |
XS/UK6/US2 |
S/UK8/US4 |
M/UK10/US6 |
L/UK12/US8 |
XL/UK14/US10 |
Short |
cm |
45 |
45 |
47 |
49 |
51 |
Knee length |
cm |
47 |
47 |
50 |
53 |
56 |
Long |
cm |
94 |
94 |
96 |
98 |
100 |
To find out your personal measurements, simply follow the guidelines below:
Bust – Measure under your arms around the fullest part of your bust. Keep the measuring tape level as you measure.
Natural Waist – Measure around the slimmest part of your torso, keeping the tape comfortable loose with your thumb in between the tape & your body.
Hips – Stand with your feet together & measure around the fullest part of your hips, keeping the tape comfortably loose with your thumb in between the tape & your body.
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| • Contact Us |
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If you still have questions left unanswered, or if you might have any feedback for us, we’d love to hear from you! Feel free to contact us as below & we’d be happy to assist you in any way we can!
By phone: Call us at (65) 96920612, Monday to Saturday between 10-7pm (GMT +8Hours).
By email: Email us at tilly@tillydesigns.com any time of the day & we’ll get back to you as soon as we can!
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| • Privacy Policy |
Privacy & Security Policy |
Your Privacy
Thank you for shopping at tillydesigns.com. Ensuring the privacy and security of your personal information is very important to us. Certain amount of precautions had been taken to ensure the personal information you provide to us while creating or updating an account* and at checkout (ie: name, address, telephone number, email address, billing address, and ship-to address) are in good hands.
Our Email List
We offer those who sign-up for our email list advanced notice of sales, new merchandise, store openings and other news. Email addresses collected at Tillydesigns.com are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, click here or contact us. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.
Updating Personal Information
We prefer to keep registered users' personal information accurate and up-to-date. To do this, we need you to notify us whenever there are any changes in your personal particulars.
Changes In Policy
As we continue to offer our visitors new and different types of content and services, Tillydesigns.com may modify our collection and user practices. Should there be a material change to our information practices, it will be applied only to information collected on an on-going forward basis, and we will update this privacy policy statement.
Site Security
Tillydesigns.com limits the number of employees that have access to the databases that contain personal data, and all Tillydesigns.com employees are advised of the importance of confidentiality. In addition, it is our policy to never send your credit card number via e-mail. As an added safeguard, Tillydesigns.com does not store credit card information with your registered online profile.
Questions/Contact Us
If you have any questions, comments or concerns regarding our privacy practices, please contact us at the following e-mail address, or telephone number.
Contact us at: tilly@tillydesigns.com or (65) 96920612. |
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